SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
For now I 've only ridden one but I love it, it mounts easy and the pieces fit well. The store sent it very quickly and arrived before the 10 days they told me.
Perfect! Well packed, looks good quality
Arrived quickly, in good condition, not yet built. Thank you
Revisión día 26 a las 12:0O en Alcobendas.
Quickly received, easy to assemble. a funny toy can be upgraded, I liked it.
Assembled. Condition is like tightening
Good quality and fast delivery :-)
Very fast shipment. 11 days to the Netherlands.
very nice
Love it. It was surprisingly sturdy, perfectly cut pieces, great directions. My 10 yeah old nephew put this together really quickly.
Envio muito rápido, embalagem cuidadosa e ótima qualidade do produto. 100% satisfeita e pretendo comprar novamente
Purchased two of these for my boys and they loved them. These are kits and they enjoyed assembling them.
This is a wonderful project! It comes with excellent instructions and is challenging enough to make it fun.
Пазл пришёл быстро. Заказывала 4 набора. Каждый набор в целофанчике. И одна общая картонная коробка на все. Набор с пушкой идёт с "ядрами". Ядра в отдельном пакете. Заказывала на подарки. Поэтому с упаковкой придётся поломать голову.
Looks nice. Haven't assemble it yet
Wonderful set and very fun to work on. not too hard to put together. would definitely recommend.
A fun to build model, the laser cut is very precise. Super happy with this set and will be getting another in the future!
Very good quality and easy to assemble
супер быстро. пока не собирали, но на вид всё отлично. дополню
Great product and quality, good instructions. The pieces are well made and easy to separate and assemble.
Received much faster, than expected! Items - totally as described - not damaged, packed safely and compactly. Toy is not assembled yet, but seems - there will be no problem with it :)
Super set, it was fun there. Very well made.
Everything corresponds to the description. Packed in a cardboard box all came in whole. Recommend.
The puzzle is not able to collect children. the parts need to be glued, because everything falls apart. the instruction is not very clear for assembly.
I be haven’t used it yet as it is a Christmas gift but it arrived in great time. Thank you :)