SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Just like the description. The
Package arrived in time and in good condition! It arrived inside of a cardboard box, no extra cushioning, with a nice tag as gift, in wood, saying Good Luck with a clover on it! It looks very nice, once it is built we will update the review, also with more photos!! (it is a gift for my lovely wife) So far very pleased with the purchase! ⭐⭐⭐⭐⭐
Très bon moment avec mon fils de 8 ans. On a bien rigolé. Le découpage des pièces est très bien et ça se monte dans trop de difficultés.Notice clair et engin fonctionnel.
It came on schedule ordered two different come in one box well baggy designer did not collect still think interesting.
Packed in a zip bag and in a box. Looks like everything's whole. They haven't collected yet.
kind and enough quality. store is very kind and no lie.
Arrives quickly not yet unpacked to see
Resse just to mount it very well done good product I recommend it to everyone thank you very much.
Wonderful! Perfect working! Perfect packed! Fast delivery! Thanks a lot!
Beautiful item, fast sending, GREAT Service from a SUPERSELLER, will buy in this shop again, Thank you
Thank you! my daughter loves it!
The ball sometimes falls, and so normal
Excellent designer, my son liked, you can order.
aa described. very beautiful, fun to build, very well cut!
Very fast shipping from California. Great product!
Ребенку понравилось. собрл быстро, инструкция на русском языке, детали хорошие, крепкие. доставка быстрая, в Киев за 12 дней. Для подарка, самое то! Рекомендую товар и продавца!
The parcel arrived very quickly! The kids loved building it. Some of the wooden parts broke easily but otherwise it was very easy to assemble and very fun for the kids to play. The dial comes off easily so after a few turns, it needs rescrewing, but for something that is entirely made from wood I don't think I can expect as sturdy as metal/plastic.
OK
The parts are clean cut. Whether you also good fit together will show up. Is as gift.
smaller than thought haven't assembled yet
It came quickly in 3 weeks, until it opened bought as a gift
ок, супер. начинаю собирать
great! i love it and its such a great thing for my kids to play with. very educational
It got pretty fast. Everything lies in a small box. I will wrap in a beautiful package as a gift for Ng. We will collect after, so I can not say anything in quality yet. Thanks store
נחמד וקל להרכבה, החלקים שבירים ולא כולם מתחברים טוב. היינו צריכים להשתמש בדבק כדי להפעיל.