SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I'm super fast! I ordered it on November 11 and arrived on November 22, only on 11 day s
Great puzzles :)
Не большой коробас, но в целом оч мило. И я так понимаю с подарочком в виде белочка. Спасибо, я довольна
I haven't set it up yet because it's for Christmas, but it looks really nice.
Super Puzzle very pretty it's super nice to do
Very high quality puzzle. The colors are bright. neat details. Arrived well packed.
Superb, very satisfied. Need 135 IQ to do it.
A5 size is very small. Next time I order a larger size.
Delivery is satisfied, came quickly. The order was made 11.11 A received 20.11. Packed very well. The box did not crumble whole. I recommend the store.
Received quickly, with 2 keys as a gift, thank you. More than doing it.
Super cool jigsaw, amazing quality, took about 3 or 4 hours to complete, looks awesome.
Very fast, excellent quality
envío en 5 días, no lo e abierto porque es un regalo
Amazing, colours are bright and so nice, same as on the picture! im very satisfied!!! smaler pieces than i expected, but dont mind at all!
Shipping fast. Packing is good. They took as a gift so I can not say about the quality of puzzles.
Товар пришел быстро в Беларусь Все было очень хорошо упоковано Я очень рада
Lovely item with EXCELLENT delivery time. Happy to recommend+++
Everything has come. Bought for a gift, were satisfied.
Laba kvalitate, piegade uz LV 2 nedelas. Davanina 2 piekarini.
Super arrived very quickly and as a gift 2 wooden key holders
Puzzle bardzo szybko doszły w ciągu 2 tygodni. Są wspaniałe.
Box smaller than expected but I love it. Beautiful. And the free keyrings are lovely, thank you.
Excellent puzzles, the child really liked. Two proteins as a gift.