SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All as in the description of the goods. Thank you.
Interesting puzzle, came in a normal box with two brillas, instructions in the form of a picture on the leaf. In general, the goods are good. Recommend store
Loved are beautiful and super fast!!!!
Buy as a gift. Looks cool. Thanks to the store
Quality is super, tastes good, Wood
It came quickly. I haven't tried it yet. I'll do it. Thank you.
Order to neryunri went a little more than a month, together with other parcels through the savings logistics, packing mediocre, but all the whole, with the store did not communicate,
Delivery passed within a month, the quality of the puzzle is excellent
Not tested, but the quality is excellent
Super fast shipping and the packing is excellent
Quality better than i thought. Very fast shipping, 10days to Latvia.
I am not yet seen made but super fast to arrive and very well presented.
Everything came quickly, puzzles made of wood, qualitatively done. Beautifully packaged.
Товаром довольна, отличный подарок ребенку на новый год! Формат А3, пересчитали, кол-во - 306 шт. Спасибо за брелочки, очень приятный бонус.) Заказ пришел быстро, за 12 дней в Москву. Спасибо продавцу.
Perfect. It's a Christmas present
Equal to the picture and the pieces are of good quality.
Arrived very quickly, super well packaged. Thank you. Compliant product.
Polecam
It's a hell of a thing. I took a small one for a sample. Goods are quality. As a gift was a wooden keychain. Came to NSC for 2 weeks with the rest of the orders.
Хорошо изготовлено, быстрая доставка, только делали не плотно вставляются друг в друга, поэтому пазл легко разваливается, если его двигать,но в целом я доволен
Puzzle is a lot smaller than I expected, but package was nicely packed and looks attractive. Shipping was fast.
received. hopefully every pieces are there. not an easy puzzle.
I haven't set it up yet but the chips are quality.
Wow, the quality.. Amazing. Really recommend as gifts for christmas. Came within 13 days. Wow. I will order more.
I bought it as a gift. The smell is strong, I hope until the moment of delivery will fade. I will add a comment later