SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excelente produto e entrega...tudo conforme descrito!
Thanks for store!! Love it!
Product quality very came packaged well colors as in the picture
To store Thank you very much! Sent promptly, packed in foam, but the cardboard boxes still crumpled (in the photo it can be seen). For some reason, boxes for owls are small than for a parrot, Lion. Although there, and there format A3. It is not very convenient then to close them, butt. Took as a gift a child, the main thing that all puzzles were in place and with gift boxes will come up with something. Also thanks for the keychains, the seller filled them in excess)) later I will add a review if something is wrong!
Shipping fast. A fairly high-quality puzzle, odorless. It's like the description.
Small pieces. It's exactly like the description.
Заказала 21.09 – пришло 13.10 ;) попросила у продавца прислать пазл в деревянной коробке, за нее была доплата $1, спасибо за отзывчивость! Лев в сложенном виде (формат А3) имеет размер 29х33 см. В комплекте два деревянных брелка (лев и слон), картинка-инструкция формата А5 и мешочек с пазлами. Краска качественно нанесена, детали без повреждений. Некоторые из них имеют формы разных животных и растений. Довольно сложный из-за множества цветов, но этим очень интересный, занимательный, парню понравился, подарила разгрузку и позитивные эмоции Занятие, если без перерыва, на часов 5-6 (для двоих людей) Спасибо!❤️
Excellent quality. Interesting to collect. For more adult age, the details are small. Thank you
I arrive fast hope the pieces are complete
good
Son para regalo diré más cuando los abran
fast shiping, everything ok
WSZYSTKO Z. GODNIE Z OPISEM. KOLORY TAKIE SAMO JAK NA ZAMOWIENIU. Wszytsko dobrze. Trochę zapach specyficzny ale dodatkowo dodane gryloczki DOSTARCZONE SOLIDNE. Dobrej jakości. Polecam bardzo sprzedawcę
Puzzle very nicely printed, each item additionally has its unique shape showing other animals
Interesting!
The keychain was put with a lion, although it's like a dog. With the store did not communicate
A very cool and special puzzle, challenging for kids, the pieces are very small but really good!
Perfect!!!
Very nice package now you have to wait for it is a gift
Super fast delivery to Estonia. The puzzle is cool, quality. Purchase were satisfied
Well received, delivery 15 days, packed in beautiful silver net and carton
All as in the description of the goods. Thank you.
Interesting puzzle, came in a normal box with two brillas, instructions in the form of a picture on the leaf. In general, the goods are good. Recommend store
Loved are beautiful and super fast!!!!
Buy as a gift. Looks cool. Thanks to the store