SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfect for those looking for more difficulty in the puzzles, and the final result looks incredible (we haven't finished it yet, but? A starts to look like something) good value for money
Thank you. Came so fast in the USA.
Puzzles came in very good packaging! I was pleasantly surprised. Take it. I'm very pleased, thank you very much❤& Middot;
I have not opened the box yet (it's for Christmas for my daughter). The packaging was very well done, good protection. To see the parts themselves.
Super product completely matches the description thank you. X41
very fast delivery, well packaged
I have nothing bad to say about the puzzle. It was a little challenging in certain parts, but that's part of the fun. Kept us busy for a few evenings.
All right, a gift hit, it's medium difficulty, it's done well but with some area that can take your time, the tama? Or it's typical for those pieces and the image is very cool.
Great! Super entertaining!! We loved it, plus the picture is beautiful and having it at home in puzle a pass! The quality of the pieces is good, do not break and fit easily! Image quality is also good. In short, I recommend it and will buy again!
Loved this puzzle. Some areas were more difficult to assemble.. I had a lot of fun doing it!
La calidad del puzzle y la imagen son buenas, lo único que no me gusta es que todas las piezas son iguales.
Very good well done fitting parts great, well packed
Came the order before the term, very well packed, but still the box is crumpled
Very beautiful once finished my purchase
Beautiful once finished, very easy in the end because a lot of color
The puzzle makes a good and high quality impression. The puzzle pieces see also provide very good looking. The card is stable and very high quality.
Good quality, fast and effective delivery. Thank you very much!
Came very well packed, is smaller than I imagined but met my expectations, arrived super early
Came all the parts, fast delivery!
Me ha gustado mucho. Llegó rápido aunque golpeada la caja y un poco deteriorada una esquina.