SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fun puzzle. Well-made. All pieces were there and fit easily together.
Love these type of puzzles and was a great price!
The puzzle is of good quality and it comes with a picture to help assemble the puzzle. I recommend this product.
Some details were badly cut, but it did not affect the end result.
Отличный пазл, хороший и отзывчивый продавец, картинка яркая, пазлы плотные. Большое спасибо за качественный товар, рекомендую!
Muy buena calidad, los colores vivos!
A very nice puzzle and with some quality pieces, it is mounted very well to paste and expose it as a sheet.
I love this puzzle. It was beautiful and a challenge!
A puzzle like jaime, details, a pretty picture, easy parts to identify... We are never blocked but the difficulty is there so top
Great product! Color quality and paper. Box came very well packed.
Shipping fast. Each piece of the puzzle behind is numbered, that is, if you do not get to fold the puzzle on the picture, then you can fold on the numbers.
Sehr schnes Motiv, gute Qualitt, nach meiner Meinung nicht für Anfnger geeignet.
The store posted very quickly the product, and counting from the day that made the purchase until the day the product arrived in my home, were 10 days, very fast! The product not came well packaged and crumpled in shipping, around the box had a plastic bubble that only covered the sides and the middle of sank, I was a little disappointed with it. The box, despite crumpled is beautiful and the puzzle comes in a plastic parts. Liked the product, but the momentum needs to improve.
I liked the puzzle but it was very hard, at least for me and I do 1000-1500 piece puzzles all the time. Looks great when you do get it finished!!
It's great, the pieces well cut and the puzzle loved it.
I had so much fun putting this together, it's so beautiful!
Beautiful picture. Somewhat challenging but thats okay.
Very nice and firm and I have to say delivery was pretty quick. Slightly bent box in transport but no real damage done. I recommend it
It arrived at destination before scheduled date good quality parts printing.
Excelente producto, inmejorable servicio de entrega. Llego antes de lo esperado.
The colors of this puzzle are very vivid and the image is sharp, making it easier to use.
Of the most difficult I 've done so far but very nice and entertaining.
He arrived in time and in perfect condition. Very thin pieces.
The picture has good quality, was the first puzzle with many parts, loved…
The puzzle is not of very good quality. But this is not the store's fault but the manufacturer's fault. It is very easy to do because behind the pieces are marked and give the area and orientation where they are placed.